About Us This web site is owned and operated by Red Snapper who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Unit 6b, Thorpe Drive
Thorpe Way Ind Est
Banbury Oxon OX16 4UZ United Kingdom
Phone: 01295 269333
Fax: 01295 273276
Company Number : OC360428
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments through Paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard through Paypal.
We do not charge for any item until it is ready to ship. On occasion there may be a stock discrepancy and our website may take payment, this payment will be refunded if the customer cannot wait for the product to come back into stock.
Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling *CHRISTMAS DELIVERIES*
Please note the last day for despatching goods to arrive before Christmas is Tuesday the 22nd December.
Christmas to New Year despatching on Tuesday 29th and Wednesday 30th December only – Back to normal Monday January 4th 2016.
Extra charges added by our carriers for carriage anomolies or custom charges outside our control may need to be passed on to the customer.
Delivery Schedule We will normally send out your order to you within 2 business days. Usually orders received before 2pm will go out the same day on an overnight service.
Delays in delivering orders due to transport network issues such as poor weather cannot be the responsibility of Red Snapper. All possible means will be exhausted to resolve any delivery issues.
International orders are generally received in under 5 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 0% VAT is included, Redsnapper Photography Equipment is not VAT registered.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Some products have a 3 year guarantee against manufacturing faults, please check individual item details.
If goods are faulty or misdescribed or fail within the warranty term due to a manufacturing fault (not wear and tear or misuse) and a replacement or repair is required then this will be sent out free of charge to a UK address (carriage will be charged to foreign destinations).
Whether a replacement or repair is required will be decided upon at our discretion.
Weight specifications are based on a vertical load bearing directly down on the product.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01295 269333 (International +44 01295 269333) or fax us on 01295 273276 or write to us at Unit 6b, Thorpe Drive
Thorpe Way Ind Est
Banbury Oxon OX16 4UZ United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
This privacy notice is to help you understand how we collect and process your personal data through your use of our site https://redsnapperuk.com, including any information you may provide through our site when you fill in any online form. We also process data on behalf of our customers as required for the purpose of processing quotations and orders.
Redsnapper Photography Equipment LLP, is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Redsnapper Photography Equipment LLP
6b Thorpe Drive
Telephone: 01295 269333
We are committed to protecting your privacy and will ensure that any processing of data is secure and only used for the stated purpose and handled in accordance with the General Data Protection Regulations of May 2018.
By providing us with your data, you warrant to us that you are over 13 years of age.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org. If at any time you are unsure how we are handling or storing information about you then please contact us either at the address above or email us at email@example.com.
WHAT DATA DO WE COLLECT ABOUT YOU
We only collect personal information such as first name, last name, title, billing address, delivery address, email address and telephone numbers. We may also collect financial information such as your bank account and payment card details although bank account and payment card details are destroyed each time after use. If you contact us we may keep a record of that information that is relevant for our stated purposes
HOW WE COLLECT YOUR PERSONAL DATA
You may provide data by filling in forms on our website or by communicating with us by post, phone, and email. As you use our website, we automatically collect Technical Data about your equipment, browsing actions and usage patterns. This information is only used internally in order to enhance your user experience and to help us improve our website’s performance.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted and do so and only for the following purposes:
” Dealing with your enquiries.
” Fulfilling any contractual obligations when you order from us.
” Providing and personalising our services to you.
” Providing information about our products and services.
” Sending Customer Surveys for Quality Management purposes.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
Redsnapper Photography Equipment LLP has concluded that the collection of personal data is necessary for its legitimate interest as a commercial business including the marketing and promotion of its brand, products and services.
DISCLOSURES OF YOUR PERSONAL DATA
We never pass on your personal data to any third parties outside Redsnapper Photography Equipment LLP other than contracted parties operating under our instruction such as delivery companies. Other contracted parties may include email software providers that process email campaigns, newsletters, company updates or customer surveys on our behalf.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, warranty, accounting, or reporting requirements. Thereafter we will anonymise your personal data so that it can no longer be associated with you or erase it.
You have the following rights regarding your personal data:
” To request access to your personal data that we have collected about you.
” To request us to rectify, erase or block the processing of your data if that data is no longer accurate or up-to-date.
” To object to our processing of your personal data in the interests of the business.
” To request erasure of your personal data.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Should you wish to raise a complaint about any way that we handle or process your personal data with the Information Commissioner’s Office in the UK they can be contacted at https://ico.org.uk/concerns/
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of UK delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
If goods are faulty or misdescribed or fail within the warranty term due to a manufacturing fault (not wear and tear or misuse) and a replacement or repair is required then this will be sent out free of charge to a UK address (carriage will be charged to foreign destinations). Whether a replacement or repair is required will be decided upon at our discretion.Return carriage to us for faulty or misdescribed goods will be refunded up to a maximum value of £10.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.